FAQs

Documentation needed to rent a car

For Spanish customers it will be enough to bring a driver’s license, ID card and credit card. If the client is from outside of Spain, in addition to bringing a valid driving license accepted in Spain, must be provided a passport.

How can I cancel a reservation?

A reservation can be cancelled 24h before the pick-up time. By email or phone call. No extra charge

How can I modify a reservation?

In the CONTACT, by emails or by phone

Minimum age to drive a CONCCORDCARS vehicle

The minimum age to drive a CONCCORDCARS car is 21 years and to have held a driving license for at least 1 year.

Is there a mileage limit on the rent?

 In the rental general conditions the kilometers included in each rental can be consulted.

What does the extra insurance cover?

The Extra Insurance covers the damages caused in the vehicle except those caused by bad refueling and key replacement.

What happens if my flight is delayed?

Not to worry. If your flight is delayed, inform Conccordcars as soon as possible  so that the airport staff are aware of the new arrival time

Where should I go to pick up the rental car on my arrival at Alicante airport?

Staff will wait for you in the arrivals hall, with your name on a sign and we will accompany you to the public car park to collect your vehicle.

Where should I go to pick up the rental car on my arrival at Murcia airport?

Staff will wait for you in the arrivals hall, with your name on a sign and we will accompany you to the public car park to collect your vehicle.

Can I choose a specific car model?

No. Your reservation is made by vehicle group and not by car model.

Who is authorized to drive the rental vehicle?

Those that appear as the main driver and / or additional drivers in the rental agreement. If you want to add a driver / s once you have the vehicle you will have to contact one of our offices. The new driver (s) must also provide with their valid driver’s license. No extra charge In case of any incident with a driver not authorized in the contract, all insurance coverage will be cancelled, the renter having to pay the total cost of the damages.

How much do they retain from my credit card?

Your credit card will be retained, as an excess, an amount ranging from 600 to 900 euros depending on the chosen car group. In case of contracting the full insurance, no amount will be retained.

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