A flight delay is stressful enough without worrying about your hire car. If you are collecting from us at the airport, give us your flight number when you book. We follow flights and adapt the handover when they are delayed. If your travel plans change, please keep us informed too.
The most useful thing you can do is contact us as soon as you know about a change. Send your name, booking reference and flight details. We will check the new plan with you personally.
My flight is delayed. Will you know?
We follow the flight details you give us and adjust delivery for delays. Please make sure the flight number and arrival date on your booking are correct. If the airline gives you new information, let us know. Flight tracking helps us plan, but it cannot tell us about every change to your journey.
What if the airline changes my flight?
Send us the new flight number, arrival date and expected arrival time as soon as possible. If you are travelling on another day or arriving at another airport, please wait for our confirmation of the new collection details. Sending a message does not by itself confirm a change to your booking.
What should I do if I land much later?
Contact us when you know your new arrival time, preferably before you fly. If you cannot call, send a message or email using the details in your confirmation. Keep your phone available after landing so we can agree where and when to meet. We will confirm any change to the delivery arrangements and any applicable cost with you.
Can I collect at a different airport or return later?
Please ask us first. A change of airport, collection time or return details needs personal confirmation from our team. We will check the car, delivery arrangements and price before agreeing it with you. A delayed arrival does not automatically extend your rental or move the agreed return time.
What if my flight is cancelled or I cannot travel?
Tell us as soon as you know you cannot collect the car. In car hire, a no-show means not collecting the vehicle as agreed without arranging a change or cancellation. Normal Conccordcars bookings do not require advance payment. If we agreed a special advance payment for a long rental or a special car booked well ahead, it is not refunded if you cancel. We will check your booking conditions with you.
Before you travel, save the contact details in your booking confirmation and check your flight number, collection point and return time. If plans change, contact us early and keep our reply. We will explain the available options; changes, availability and any costs must be agreed personally.
Source: CarHireQuery
PERSONAL SERVICE
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No advance payment for normal bookings. Availability confirmed personally.